Kardam Group Pty Ltd and its related companies (HWM, Hot Water Maintenance Hot Water Maintenance Plumbing and Electrical “we”, is”, “our”) respect the privacy of information with which we are provided.
What is personal information?
Personal information is any information or opinion about you that identifies you, or from which your identity can be reasonably determined.
Kinds of information that we collect
The kinds of personal information we may collect include your name, contact details and possibly financial information, including your credit card information or bank account details and other information you give us (such as information relating to a transaction with us you make).
We also collect personal information about you when you use our website and online store, including the type of device you are using and information about your usage and in some cases your location.
How do we collect your personal information?
We may collect personal information from our customers, prospective employees, contractors, trading partners and existing or possible consumers of our products and services.
We collect personal information through application forms or our online contact form. We may also obtain personal information when you use our website or the website of other companies, for example, companies that sell or distribute our products.
Where it is reasonable and practicable to do so, Kardam Group Pty Ltd collects personal information directly from an individual.
On occasions, your personal information may be collected from third parties, for example, from companies that sell or distribute our products, organisations that provide information on construction projects, tenders, fit-outs and contracts available in the market, credit reporting agencies, medical practitioners, previous employers and those other entities to whom we disclose information as set out below.
Why do we collect, hold, use and disclose your personal information?
We collect, hold, use and disclose your personal information:
By email: email@example.com
By post: Hot Water Maintenance PO BOX 2555 TAREN POINT NSW 2229
In some situations we may collect some additional identity information which will enable us to verify your identity (which we may do, for example, when you enter a promotion or make an inquiry over the internet or wish to obtain copies of our price lists or catalogues).
If you do not provide your personal information, we may be unable to do one or more of the above.
To whom do we disclose your personal information?
HWM may disclose your personal information to:
We are not likely to disclose your personal information outside Australia.
Your consent to the disclosure of your personal information may be given explicitly (in writing or verbally) or implied (for example, if you request to be added to our mailing list).
Ensuring your personal information is up to date
We rely on the personal information we hold about you to effectively conduct our business. For this reason, it is important that the information collected is accurate, complete and up to date. We will take reasonable steps to ensure that your information is accurate, up-to-date and complete. In addition, you may contact us at any time using the methods outlined below to update your personal information.
How do we hold your personal information?
Personal information is mainly held in secure electronic data bases. We take precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.
Can I have access to the personal information HWM holds about me?
You may request access to, or seek the correction of, personal information held by HWM using the methods outlined below. There may be a fee charged.
All requests for information will be handled as quickly as possible after receiving your request (and payment of any requested fees).
Can my request for access to or updating of my personal information be denied?
HWM may not always be required to provide you with access to your personal information or to make changes to personal information at your request. We may lawfully refuse to give you access to or update your personal information in some circumstances. If we refuse to give you access or update your personal information, we will provide you with the reasons for our refusal.
How to notify us of your concerns or lodge requests for access
you can do this by:
How can I make a complaint?
If you have a complaint about the way that HWM has handled your personal information, you may lodge a complaint by:
All complaints are reviewed and considered by the HWM Privacy Officer. HWM will generally respond to complaints within 30 days.
What if I’m not satisfied with HWM’s response?
If you are not satisfied with the result of your complaint to HWM, you can refer your complaint to the relevant Privacy Commissioner. In Australia, the Office of the Australian Information Commissioner can be contacted by:
We're a Family Business and our Business Motto is “Service with Integrity”.
Hot Water Maintenance are establishing themselves as one of the most reliable hot water companies in Australia, we pride ourselves on service.
We have been servicing and installing hot water systems for more than 20 years. With 2 Offices centrally located in Sydney & Wollongong we can provide Fast and Reliable Service to all our customers.
Call us on 1800 496 496 to speak to our friendly staff, for advice on which hot water system best suits your family and home. We'll send one of our qualified technicians to have you back in Hot Water as soon as possible.learn more
My hot water system was replaced that same day. Great service from the moment I spoke to HWM. They cleaned up after themselves, which tradies usually tend to forget, highly recommended using them, 5 Star Service.
Thank you for a job well done. My hot water system was replaced this morning, by your technician. He was polite, explained everything, spend that extra 5 min to clean up and go through the hot water system with me.